Return/ Replacement Policy

Return/Replacement Policy Of Proud Cart

Proud Cart consistently work towards the protection of it's customer's interest. Hence, it offers an easy and streamlined process in order to return the products, whenever applicable.
1. How do I file a return request on Proud Cart? 

- You can file a return request from your Proud Cart's account. By using the following instructions & using these steps: Sign In -> My Orders -> Request Return

- You can file a Return Request within 7 days of order delivery. However, in case of any Damaged/any Missing/any Empty Package/any Wrong Product, the Return Request should be filed within 2 days of delivery.

-  Return Request shall be reviewed by Proud Cart's team.

-  If required in any case, request shall be shared with the merchant for his/her approval.

- After the product is being received then, it is verified against your claim and then accordingly, Replacement or Refund is initiated.

Kindly note that the Replacement would depend upon the stock availability with the respective merchant.

2. Under which conditions can I Return/ Replace my product on Proud Cart?

3. Under which conditions Returns/ Replacement request shall not be accepted on Proud Cart?

4. Which of the categories are not eligible for Returns/ Replacement on Proud Cart?

5. What is the best time to place a Return/ Replacement request on Proud Cart?

6. When do you initiate a Pickup for Returns/ Replacement on Proud Cart?

7. What do I do if my area does not have a reverse pick up service of Return/ Replacement on Proud Cart?

8. How do I track the status of my Return/ Refund request on Proud Cart?

9. Can I track the status of Reverse Pickup on Proud Cart?

10. How to claim Return/ Replacement for any of the products under Seller/ Manufacturer’s Warranty on Proud Cart?

11. Do I need to pay the courier company to send my product back on Proud Cart?

12. How will I know that my Returned/ Replaced product has reached to Proud Cart?

13. How much time does it take to Return/ Replace an order on Proud Cart?

In case of all of the questions above you can directly contact to Proud Cart for your Returning/ Replacing of any of the product.